In January of 2012 Claris is implementing the WorkBuilder labor modeling tool for a large specialty retailer using the main drivers: (1) open and close activities; (2) customer service on the floor, (3) fitting room activities; (4) point of sale service; (5) markdowns taken; and (6) floor sets. The results have been very promissing with the labor demand forecasted from the WB model matching very closely with the actual work necessary to complete the tasks in the store.
The WorkBuilder model has uncovered several process improvement opportunities that will result in significant annual payroll savings.